At Karnage, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy to ensure your shopping experience is hassle-free. Please review our policy below:

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1. Eligibility:

   • To be eligible for a return or exchange, items must be unused, in their original condition, and returned within 7 days from the date of purchase.

   • Certain items, such as personalized or custom-made products, may not be eligible for return or exchange unless they are defective or damaged upon receipt.

2. Initiating a Return or Exchange:

   • To initiate a return or exchange, please contact our customer service team to obtain a return authorization and instructions.

   • When contacting us, please provide your order number, the reason for the return or exchange, and any relevant details about the item(s) being returned.

3. Return Shipping:

   • Customers are responsible for return shipping costs unless the return is due to an error on our part or the item received is defective or damaged.

   • We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Refunds:

   • Once your return is received and inspected, we will process your refund to the original method of payment used for the purchase.

   • Please allow 2-4 business days for the refund to be reflected in your account, depending on your bank or payment provider's processing times.

5. Exchanges:

   • If you would like to exchange an item for a different size, color, or style, please indicate your preference when contacting us for a return authorization.

   • Exchanges are subject to product availability. If the desired item is not available, we will process a refund for the returned item(s).

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately upon receipt to arrange for a replacement or refund.

   • We may require photographic evidence of the damage or defect to expedite the resolution process.

7. Non-Returnable Items:

   • Certain items may not be eligible for return or exchange, including but not limited to:

     • Items that have been used, worn, or washed.

     • Items purchased during clearance or final sale events.

     • Personalized or custom-made products unless they are defective or damaged.

8. Refused or Undeliverable Packages:

   • If a package is refused or returned to us as undeliverable due to an incorrect address provided by the customer, the customer will be responsible for any return shipping fees incurred.

   • Refunds for refused or undeliverable packages will be processed minus the original shipping fees.

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If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact us. Your satisfaction is our priority, and we're here to assist you every step of the way. Thank you for shopping with us!